Privacy Policy

Introduction

Welcome to Upscale Video AI, an online AI-powered video upscaling service. At Upscale Video AI, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with better video upscaling services:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account, track usage credits, and provide customer support.

2. Uploaded Video Content

   • What We Collect: Video files you upload for upscaling, including MP4, MOV, and WebM formats.
   • Purpose: To process your videos using our AI models and deliver enhanced results.
   • Storage: Videos are temporarily stored during processing and may be retained for a limited period for quality improvement and support purposes.

3. Usage Details

   • What We Collect: Information about how you use Upscale Video AI, including videos processed, resolutions selected, enhancement profiles used, and processing frequency.
   • Purpose: To analyze user engagement, improve our AI models, and optimize service performance.

4. Device Information

   • What We Collect: Data regarding the devices you use to access Upscale Video AI, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

5. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, billing address, and transaction details required for subscription or credit-based services.
   • Purpose: To facilitate billing and payment processing through our payment processor.
   • Third-Party: Payment processing is handled by secure third-party payment providers; we do not store complete credit card information on our servers.

How We Use Your Information

We use the collected information to:

• Process and upscale your videos using our AI models
• Provide before/after previews and enhanced video outputs
• Manage your account and subscription/credits
• Improve our AI upscaling algorithms and service quality
• Respond to your inquiries and provide customer support
• Send service-related communications (with your consent)
• Detect, prevent, and address technical issues and security concerns

Data Storage and Security

We take the security of your personal information seriously:

• Encryption: Data transmission uses industry-standard encryption (HTTPS/TLS).
• Access Controls: Limited access to personal data by authorized personnel only.
• Secure Storage: Uploaded videos and account information are stored on secure servers with industry-standard security measures.
• Retention: Uploaded videos are typically deleted after processing is complete, unless retention is required for support, quality improvement, or legal reasons. Contact us at support@upscalervideo.com for specific retention details.

Please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party partners who assist us in operating our service (e.g., cloud hosting providers, AI inference services, payment processors), subject to confidentiality agreements.
• Legal Requirements: To comply with legal obligations, court orders, or lawful requests from public authorities.
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred.

User Content Rights

You retain ownership of any video content you upload to Upscale Video AI. By uploading content, you grant us a license to process, store, and return the enhanced video to you. We do not claim ownership of your original content or use it for purposes other than providing the service, except as described in this policy or with your explicit consent.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain your session
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

Third-Party Services

Upscale Video AI may integrate with or use third-party services, including:

• Payment Processors: For handling subscriptions and credit purchases
• AI Model Providers: For video upscaling inference
• Cloud Infrastructure: For hosting and processing
• Analytics Services: For understanding usage patterns (with anonymized data)

Each third-party service has its own privacy policy, and we encourage you to review them.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. Changes are effective when posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Service: Upscale Video AI Website: https://upscalervideo.com Email: support@upscalervideo.com

By using Upscale Video AI, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!